Starbucks is ushering in a new era of coffeehouse innovation with the launch of Green Dot Assist, its first generative AI-powered solution. Designed to support baristas directly in stores, this virtual assistant empowers Starbucks partners to deliver exceptional service with speed, accuracy, and confidence.
Built into in-store iPads, Green Dot Assist allows baristas to get instant answers to real-time questions whether it’s confirming ingredients for a seasonal drink or navigating store operations. Instead of flipping through manuals, partners can now focus more on customers and less on searching for information. This smart tool is not just an upgrade in technology; it’s a leap toward a more connected and human-centered experience.
Green Dot Assist – Making Baristas’ Jobs Easier with Instant AI Support
With the introduction of Green Dot Assist, Starbucks is simplifying daily workflows. The tool is designed to provide conversational, real-time guidance, helping partners build expertise and reduce operational friction. From recipe clarifications to store procedures, this assistant ensures that team members always have the answers they need, right when they need them.
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As a result, baristas can focus more on what truly matters, crafting the perfect cup and making meaningful connections with customers.
Piloting Innovation in 35 Coffeehouses and Growing
Currently piloted in 35 Starbucks locations, Green Dot Assist marks a strong beginning in what promises to be a transformative journey. The AI assistant is just the start of a broader vision where technology enhances, not replaces, the human side of coffee culture.
By investing in innovations that support baristas, Starbucks is doubling down on its core philosophy: great coffee comes from great people. And with the help of smart tools like this, those people are now more equipped than ever to offer a seamless, memorable café experience.
