How FBR Ensures Efficient Taxpayer Support and Issue Resolution?

The Federal Board of Revenue (FBR) is dedicated to providing the highest level of support and assistance to taxpayers. Timely resolution of issues raised by taxpayers is a top priority for FBR. Recently, the Karachi Tax Bar Association (KTBA) submitted a letter to FBR, outlining certain concerns related to the tax return filing for the year 2023. In response to these concerns, FBR has taken swift action and is committed to addressing these issues promptly.

Efficient Issue Resolution

FBR has a proven track record of efficiently addressing and resolving concerns raised by taxpayers and their representatives, including organizations like the Karachi Tax Bar Association (KTBA). This commitment to resolving issues in a timely manner has been duly acknowledged by KTBA/PTBA in various written correspondences with FBR.

One of the key aspects of this efficient issue resolution process is the promptness with which FBR responds to concerns and queries. This ensures that taxpayers receive the necessary support and guidance they need to fulfill their tax obligations.

Smooth System Functionality

It is worth noting that, this year, no issues related to system slowdown or system outages have been reported by any users. This is a testament to the seamless functionality of the return filing application on IRIS 2.0. FBR has worked diligently to ensure that the system operates smoothly, eliminating the need for extending the deadline for tax returns.

The reliable performance of the system not only benefits taxpayers by allowing them to file their returns without disruptions but also contributes to the overall efficiency of the tax collection process.

Transparency in Issue Resolution

To enhance transparency and keep taxpayers informed, FBR has uploaded detailed information about the issues raised by KTBA and the corresponding solutions on its official website. This step ensures that taxpayers have easy access to information about the resolution of concerns, promoting transparency and accountability.


FBR’s commitment to providing maximum facilitation to taxpayers and resolving their issues in a timely manner is evident in its actions. The swift response to concerns raised by organizations like the Karachi Tax Bar Association showcases FBR’s dedication to efficient issue resolution. Furthermore, the smooth functioning of the return filing system and transparency in issue resolution processes contribute to a more taxpayer-friendly environment. As FBR continues to prioritize the needs of taxpayers, it plays a crucial role in facilitating tax compliance and revenue collection.

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