A Dubai–Mumbai passenger has received compensation of Dh2,300 (₹55,000) after being left with only a burger and fries during a 14-hour Dubai flight delay, according to a ruling by a Mumbai consumer court.
Court Orders Airline to Compensate Passenger
The District Consumer Disputes Redressal Commission (Mumbai Suburban), led by Pradeep Kadu and Gauri M. Kapse, directed Indian carrier SpiceJet to pay the passenger nearly the equivalent of two return tickets for the same route. The ruling emphasized that airlines cannot dismiss such long delays as routine inconveniences.
The order stated that airlines must ensure proper food, water, rest facilities, and timely updates until flights resume. The court noted that SpiceJet failed to make adequate arrangements for passengers during the extended wait, which led to the compensation decision.
Passenger’s Ordeal
According to reports, the affected passenger had been provided only a burger and fries for the entire 14-hour Dubai flight delay, with no further arrangements to ensure comfort during the waiting period. The lack of proper care and facilities during the delay formed the basis of the complaint.
Legal Precedent and Consumer Rights
The ruling serves as an important reminder of consumer rights in air travel. Courts have reinforced that passengers must be treated with dignity and provided with basic necessities during disruptions. Airlines must ensure transparency, proper communication, and passenger welfare when delays or cancellations occur.
Industry experts believe this case could set a precedent for other passengers facing similar difficulties, encouraging them to file complaints and demand accountability.
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As global travel continues to expand, consumer protection remains a critical aspect of the aviation industry. The case highlights the growing expectation that airlines provide not just flights, but also adequate care during unexpected disruptions.
